Statewide eligibility verification at scale
Multi-channel outreach, AI-assisted member support, and document collection across a statewide Medicaid renewal cohort.
In preparation
Evidence · Engagements
First case studies coming Q3
Case studies in development — verification operations, outcomes, and audit posture.
We are assembling the first set of public case studies from active and recent verification engagements. Each will document the operating context, the deployed components, member-experience outcomes, completion rates, and the audit/compliance posture delivered for the agency.
In progress
Medicaid Verification
P.L. 119-21 readiness
Hospital-assisted verification
Community engagement
First wave of published case studies.
These case studies are being prepared with the participating agencies and partner organizations. Until they go live, the structure below indicates what each will contain — operating context, components deployed, outcomes, and audit posture.
Operational readiness for federal reporting
Workflow orchestration, audit trail, and reporting dashboard configured to meet the new federal data and disclosure requirements introduced by Public Law 119-21.
In preparation
In-hospital verification & coverage continuity
Partner-organization interface, identity capture, and live-agent support to maintain coverage continuity for members assisted at the point of care.
In preparation
Work & community engagement verification
Multi-channel outreach, scheduling, and document collection in support of work & community engagement verification requirements.
In preparation
What each case study will publish
Same structure, every time.
Every published case study will follow the same eight-section template — so readers can compare engagements directly and procurement teams can map our work to their own evaluation criteria.
1. Engagement context
State agency, program scope, member population, timeline, and procurement vehicle.
2. Operational challenge
The specific verification, outreach, or compliance problem the engagement was scoped to solve.
3. Components deployed
Which of the 20 technology components were used — configured for the engagement’s specific needs.
4. Member experience
How members encountered the platform across channels — outreach response rates and member-reported feedback.
5. Completion metrics
Verification completion rates, time-to-close, escalation volume, and live-agent assist rates.
6. Audit posture
Audit trail coverage, dispute resolution, and compliance-readiness evidence delivered to the agency.
7. Integration footprint
How the platform connected to the state system of record — interfaces used, data exchanged, no disruption to existing systems.
8. Agency outcome statement
Signed outcome statement from the participating agency — what the engagement achieved on the program’s own terms.
Available now
Anchored references shared during procurement.
Until the public case studies are published, anchored references and engagement-relevant performance data are shared during NDA-protected procurement and evaluation conversations — including reference calls with current and recent clients on request.
Want to be the first case study we publish?
We are actively seeking participating agencies for the first published case studies. Engagements selected for case-study participation receive expanded reporting, dedicated drafting support, and the opportunity to co-author the public narrative.
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